FAQ

FUGUKU will provide a return-for-exchange the FULL-PRICED items purchased only from fuguku.com if the items you have ordered do not fit, with the following conditions:

1. That you must email us your request for a return-for-exchange within three (3) days after the items are received1. The day when the items are received is considered as day one (1).
2. You must send your item(s) back to us within ten (10) days from the purchase date in 100% new and good condition complete with all necessary requirement in order to qualify for us to start processing to review your return-for-exchange request;
3. That you can request to exchange items for a different size or for an alternative product, subject to stock availability, for one (1) time request only and the number of quantity or items being returned is not more than two (2).
4. That customers should bear the cost of shipping and the risks when returning items. We recommend that you use a delivery service that is reliable to reduce the chances of loss of goods during delivery or shipping;
5. That return-for-exchange is subject to our approval at our sole discretion and provided items returned are still in 100% new and good condition, unused, unwashed, and undamaged conditions with all garment, price tag and any other tags still attached, and upon fulfillment of all necessary requirement. Whenever provided, belts and any packaging such as authenticity cards, dust bags, and tags should be included with your return-for-exchange;
6. That return-for-exchange items that are damaged or soiled cannot be accepted and will be sent back to the customer at customer’s expense;
7. That items such as accessories, belts and any other packaging such as authenticity cards, protective bags and other original tags must be included when returning the items for exchange;
8. That NO return-for-exchange on discounted items and/or items with any other special promotion, will be allowed;
9. Delivery cost for any return-for-exchange is applicable and at customer’s expense.