FAQ

To modify your account details, please log in to your 'My Account' page on our website. There, you can update your personal information, shipping addresses, and preference settings.

If you wish to delete your account, please send a formal request via email to care@fuguku.com with the subject: Account Deletion Request. We will verify your identity and process the account deletion in accordance with our Privacy Policy.

We are always looking for talented and passionate individuals who share Fuguku's vision of innovation, sustainability, and empowerment.

To view our currently available positions, please visit the 'Careers' section on our website.

If you don't find a suitable vacancy, you are welcome to submit your CV and a general application letter to info@fuguku.com.

We will keep your data on file and contact you if a position opens that matches your qualifications and interests.

FUGUKU will provide a return-for-exchange the FULL-PRICED items purchased only from fuguku.com if the items you have ordered do not fit, with the following conditions:

1. That you must email us your request for a return-for-exchange within three (3) days after the items are received1. The day when the items are received is considered as day one (1).
2. You must send your item(s) back to us within ten (10) days from the purchase date in 100% new and good condition complete with all necessary requirement in order to qualify for us to start processing to review your return-for-exchange request;
3. That you can request to exchange items for a different size or for an alternative product, subject to stock availability, for one (1) time request only and the number of quantity or items being returned is not more than two (2).
4. That customers should bear the cost of shipping and the risks when returning items. We recommend that you use a delivery service that is reliable to reduce the chances of loss of goods during delivery or shipping;
5. That return-for-exchange is subject to our approval at our sole discretion and provided items returned are still in 100% new and good condition, unused, unwashed, and undamaged conditions with all garment, price tag and any other tags still attached, and upon fulfillment of all necessary requirement. Whenever provided, belts and any packaging such as authenticity cards, dust bags, and tags should be included with your return-for-exchange;
6. That return-for-exchange items that are damaged or soiled cannot be accepted and will be sent back to the customer at customer’s expense;
7. That items such as accessories, belts and any other packaging such as authenticity cards, protective bags and other original tags must be included when returning the items for exchange;
8. That NO return-for-exchange on discounted items and/or items with any other special promotion, will be allowed;
9. Delivery cost for any return-for-exchange is applicable and at customer’s expense.

All items purchased are non-refundable.

To maintain the quality and the unique texture of your Fuguku products (especially our iconic 3D bags), we provide detailed care guidance.

Self-Care Guide: Every product comes with a care label. Generally, we recommend:

• Cleaning small stains with a damp (not wet) cloth and mild soap.
• Avoiding harsh machine washing and dry cleaning.
• Keeping the product away from prolonged direct sunlight.

Specialized Care Service (Optional): For certain items, we may offer professional repair or maintenance services. Please contact our Customer Service at +62 821-3581-2006 to inquire about the availability and cost of this service.

Caring for your product is part of our commitment to conscious and durable fashion.

Fuguku is open to diverse and dynamic collaboration opportunities that align with our brand identity and innovative spirit. While we are strongly rooted in Artistry, Sustainability, and Empowerment, we welcome proposals from various sectors.

Every potential collaboration is carefully curated to ensure it creates unique value and resonates with the Fuguku vision.

To submit a collaboration proposal, please send your profile/brand portfolio along with a brief collaboration concept to info@fuguku.com with the subject: Collaboration Proposal with [Your Name/Brand Name]. Our team will meticulously review your proposal and reach out if there is a potential synergy.